Refund policy

Last updated: October 2025

We want you to love what you buy from fulFILLed Lifestyle Co. If something misses the mark, here’s how returns, exchanges, and refunds work.

Return Window

  • 14 days from delivery (or from the Ready for Pickup notice for local pickup) to request a return.

  • Items must be unused, unopened, in original packaging, with tags (if applicable), and include proof of purchase.

For gifts, see the Gifts section below.

Non-Returnable / Final-Sale Items

To maintain our standards for safety, sustainability, and hygiene, the following cannot be returned:

  • Opened personal-care, beauty, skincare, haircare, or hygiene items

  • Refill or bulk products once the seal is broken or the container is opened

  • Perishables (e.g., foods, beverages, plants)

  • Custom or personalized items

  • Gift cards

  • “Final Sale” or clearance/discounted items marked as non-returnable at checkout

  • Pre-loved Clothing

If you’re unsure whether your item is eligible, message us before initiating a return and we’ll help.

Exchanges

Want a different item? The quickest route is to return the original (if eligible) and place a new order. If you would like product guidance, we’re happy to recommend alternatives.

Damaged, Defective, or Wrong Item

If something arrives damaged, defective, or incorrect, please contact us within 7 days of delivery (or expected delivery for lost packages). Include your order number and photos so we can make it right with a replacement, store credit, or refund as appropriate.

How to Start a Return

  1. Email hello@fulfilledlifestyleco.com with your order number and the item(s) you’d like to return.

  2. If your return is approved, we’ll email instructions and a return authorization.

  3. Do not ship items back without authorization; unauthorized returns may be refused.

In-store returns are welcome during business hours (see In-Store Returns).

Return Shipping Costs

  • If the return is due to damage, defect, or our error, we will cover return shipping (or provide an in-store solution).

  • For all other returns (change of mind, etc.), customers are responsible for return shipping. You may use any trackable service of your choice.

Refunds

  • Refunds are issued to the original payment method once we receive and inspect the return.

  • Please allow up to 10 business days after inspection for the refund to appear (your bank/issuer may take additional time).

  • If more than 15 business days have passed since your approval email and you don’t see your refund, contact us at hello@fulfilledlifestyleco.com.

Gifts

  • Gifts are eligible for return in the original form of payment with receipt.

Price Adjustments

We do not offer price adjustments on prior purchases, including limited-time promotions or markdowns.

In-Store Returns & Local Pickup Orders

You can return eligible items at our Park City storefront during open hours. Please bring your order confirmation or receipt.
Address: 6699 N. Landmark Dr., Suite G103, Park City, UT 84098
Hours: Wednesday–Saturday, 11 AM–7 PM

Pickup orders not collected within 14 days will be restocked.

Contact

Questions or help with an order? We’re here for it.
Email: hello@fulfilledlifestyleco.com

Legal & Compliance Notes (Plain-English)

  • We clearly disclose our refund/return policy before purchase as required by Utah Admin. Code R152-11-10, which allows businesses to set their own refund policies if they clearly and conspicuously disclose them online and at the time of sale. Legal Information Institute+1

  • When shipments are delayed or cannot be fulfilled, we follow the FTC’s Mail, Internet, or Telephone Order Merchandise Rule (e.g., timely notices and refunds when applicable). Federal Trade Commission+2Federal Trade Commission+2

  • Nothing here limits any manufacturer warranty rights that may apply to certain products; federal warranty disclosures are governed by the Magnuson–Moss Warranty Act and related FTC guidance. Federal Trade Commission+1

This Return & Refund Policy is displayed prior to checkout and is linked in our site footer and at checkout. If you need this policy in another format, contact hello@fulfilledlifestyleco.com.